Along with great customer service, unbeatable prices & shipping rates, we also have great feedback from 40,000+ unbiased customers on eBay. See for yourself!




 



When will I receive my order?

 

Answer:

 

Please view the shipping policy link at the top of our website to view delivery times based on your specific state.

 

 

Why are your prices so low compared to competitors and retail stores?

 

Answer:

 

We import or purchase our merchandise from direct importers, which lowers our cost of goods. Being an on-line store we work out of a distribution warehouse, helping keep our overhead low when compared to traditional retail stores and outlets. All of our goods are first quality line goods unless otherwise noted.
 

To view an UNBIASED opinion of our unbeatable service and prices, take a look at our  30,000+ positive feedback via ebay. The link can be found on our home page.

 

 

Why do I have to provide an e-mail address and phone # when ordering?

 

Answer:

 

We use your e-mail address to send out e-mail receipts for orders and to communicate any additional information regarding your order. We do not share your e-mail address with any outside company or source.

 

 

Do you ship outside the United States?

Answer:  

We ship to all U.S. states and its' territories except APO/FPO addresses. We do not ship to addresses outside the United States except to Canada.

 

 

 

How do I get a sample of a fabric?

 

Answer:

 

To order a swatch (sample of fabric), go to any item and click on the swatch link right below the "Order Now" button. Swatches are available on all fabrics except our printed fleece.

 

How will I know if everything is in stock?

 

Answer:

 

The majority of our items are in stock and ready to ship. Occasionally, when an item is temporarily out of stock, we will contact you within 24 - 48 hrs.

 

 

Is my personal information secure?

 

Answer:

We use an encrypted shopping cart to ensure that personal information, including credit card information, is secure.  At no point in your order process is your credit card # accessible by syfabrics. The information is only available to your bank and credit card processing agency. 

We DO NOT sell or redistribute customer names and email addresses.

 

How I can find what I am looking for?

Answer:

Click on the fabric categories link in the upper left.  If the item you are looking for is not listed in one of the listed categories, we may not carry the item. To re-confirm, you can always e-mail us the item you are looking for.

 

Do you offer express shipping?

 Answer:

To get an express shipping quote, please send emails to sales@syfabrics.com with the ship to address along with the items interested and quantity.  The minimum express charge for swatches are $25 and $50 for regular fabric orders.

 

 What is the minimum yardage you will sell or cut?

Answer:


We have just a 1 yard minimum on most items. The only thing we ask is that you purchase whole yards. We do not sell partial yardage for example  1 ½   or 1 ¾ yard cuts.

 

What happens after I place my order?

Answer:


You will immediately receive an email order confirmation with an order number. Please be sure to check your junk email box as our emails may sometimes get sent to your junk/spam or bulk email box. You will be notified by phone or e-mail if any item(s) in your order is unavailable.  If you receive an order number at the end of your transaction, then we have received your order. If you have a spam block on your email account, there is a chance you will not receive our email receipt.

Can I make changes to my order after it has been submitted?

Answer:


Please note that some orders process and ship out within a matter of minutes. To make changes to an order, please contact us before your package is shipped out. Once an order has been cut and shipped, there can be no changes made to an order.

 

Are any of your fabrics treated for fire rating?

Answer:

None of our fabrics are treated for a fire rating. Please contact your local fire department for legal specifications and requirements.

 

Can orders be combined to get the price breaks noted?

Answer:

In order to receive the price breaks noted for particular items, the quantity in question must be of the same color/print fabric. Different colors or prints of the same fabric can not be combined to reach the lower priced quantity.